BUSINESS TERMS AND CONDITIONS

Valid from: June 2026

These terms and conditions (hereinafter referred to as the "Terms") govern the rights and obligations of the contracting parties when purchasing and selling products through the DoktorPeptid e-shop, operated at www.doktorpeptid.sk.

1. GENERAL PROVISIONS

1.1 These Terms and Conditions govern the rights and obligations of the contracting parties when purchasing and selling products through the DoktorPeptid e-shop (hereinafter referred to as the "e-shop"). By submitting an order, the Buyer confirms that he has read and agrees to these Terms and Conditions.

1.2 For the purposes of these Terms and Conditions, the following shall apply:

• Seller means the e-shop operator listed at the end of these Terms and Conditions;
• Buyer means any person who enters into a contract with the Seller;
• Consumer means a Buyer who is a natural person and who, when concluding and performing the contract, is not acting within the scope of his business activity, employment or profession.

1.3 All products are intended for research, educational and scientific purposes only. They are not intended for human or animal consumption, parenteral administration, inhalation or other medical purposes. Buyer must be at least 18 years of age.

1.4 The Buyer is bound by all applicable laws of his country and the country of destination, in particular those governing the import and possession of the ordered products. The Seller does not assume responsibility for the Buyer's compliance with this legislation.

1.5 The trade name "DoktorPeptid" is exclusively a fancy and marketing name of the e-shop and serves only for the orientation and identification of the Seller. This name in no way means and cannot be inferred from it that the Seller is a doctor, healthcare professional, pharmacy, drug store or healthcare provider, nor that he has any medical, pharmaceutical or other professional education, authorization or license.

1.6 The Seller does not provide any medical, health, pharmaceutical, therapeutic or other professional advice. None of the content of the e-shop, product descriptions or communications of the Seller constitute professional advice and cannot be considered as such. For any health-related questions, the Buyer is obliged to contact a qualified doctor or pharmacist.

2. ORDER AND CONCLUSION OF THE CONTRACT

2.1 An order can be placed via the e-shop, by email or in another agreed manner.

2.2 Before sending the order, the Buyer is shown a summary of the order, including the total price, shipping costs and all other fees. Sending the order is associated with the obligation to pay.

2.3 The order is considered binding only after its confirmation by the Seller (in writing by e-mail or automated confirmation in the e-shop). Confirmation of the order constitutes a contract between the parties.

2.4 The contract is concluded in the Slovak language. The seller archives the contract in electronic form for the purpose of its fulfillment.

2.5 The seller reserves the right not to conclude a contract, or to change or cancel the order, especially if there is reasonable suspicion of illegal use, unauthorized resale or other violation of legal regulations.

3. PRICES AND PAYMENT

3.1 All prices are in EUR and are final. The seller is not a VAT payer, therefore VAT is not added to the prices.

3.2 Shipping and packaging costs, if charged, are displayed to the Buyer before completing the order and are not included in the product price.

3.3 Payment can be made by bank transfer, credit/debit card or other agreed method.

3.4 Payment must be made in full before shipment is dispatched, unless otherwise agreed.

4. TRANSPORT AND DELIVERY

4.1 The goods will be delivered to the address specified in the order. The buyer is responsible for the correctness of the address specified.

4.2 The seller ships the goods without undue delay after receiving payment, usually within a few business days. The seller is not responsible for delays caused by the carrier, customs complications, or import bans into a certain country.

4.3 In the case of a shipment whose transport is provided by the Seller, the risk of damage or loss of the goods passes to the Consumer only at the moment of receipt of the goods by the Consumer. If the goods arrive damaged or do not arrive at all, this is a defect that the Consumer claims against the Seller.

4.4 We recommend that the Buyer report any obvious damage to the shipment without undue delay after receipt, ideally within 14 days, to facilitate the processing of the claim. This does not affect the Buyer's statutory rights from liability for defects.

5. PRODUCT APPEARANCE AND DIFFERENCES BETWEEN BATCHES

5.1 The appearance, color, size and other physical characteristics of the product may vary from batch to batch. These variations are normal during manufacturing and are not considered a defect.

5.2 Normal differences in appearance between batches are not in themselves grounds for a complaint. This does not affect the Consumer's rights from liability for defects or the right to withdraw from the contract under Article 6.

5.3 The Buyer acknowledges that he has been warned of possible differences in the appearance of the products between batches.

6. WITHDRAWAL FROM THE CONTRACT

6.1 The Consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the date of receipt of the goods. This right does not apply to a Buyer who is not a Consumer.

6.2 The withdrawal period is maintained if the Consumer sends the notice of withdrawal before its expiry. He can use the model form available at www.doktorpeptid.sk; however, the notification may also be made by any other unambiguous statement.

6.3 The Consumer shall send the notice of withdrawal to the e-mail address support@doktorpeptid.sk or to the address of the Seller's registered office.

6.4 In accordance with Section 19 of Act No. 108/2024 Coll., the right to withdraw from the contract does not apply in particular to:

• goods enclosed in protective packaging that are not suitable for return due to health protection or hygiene reasons if their protective packaging has been broken after delivery (e.g. breaking the seal or original cap of the vial or package);
• goods that are subject to rapid deterioration or spoilage;
• goods made according to the Consumer's specific requirements or custom-made goods.

The consumer acknowledges that by breaking the protective packaging (seal) of such goods, he loses the right to withdraw from the contract for the given goods.

6.5 For goods not covered by the exception under point 6.4, the Consumer is obliged to return the goods no later than 14 days from the date of withdrawal. The Consumer is only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature, properties and functionality.

6.6 The direct costs of returning the goods are borne by the Consumer.

6.7 The Seller shall refund to the Consumer all payments received, including delivery costs (except for additional costs if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller) within 14 days from the date of receipt of the notice of withdrawal. The Seller is not obliged to refund payments before the goods are delivered to him or before the Consumer proves that the goods have been sent back.

7. LIABILITY FOR DEFECTS (COMPLAINTS)

7.1 The Seller is liable for defects that the goods have upon receipt by the Buyer and for defects that occur during the warranty period. The warranty period is 24 months, unless otherwise stated for the goods.

7.2 If the defect becomes apparent within 12 months of receipt, it is assumed that the goods were defective upon receipt, unless the Seller proves otherwise.

7.3 The buyer may file a complaint during the entire warranty period. The seller or a person authorized by him will decide on the complaint and handle it no later than 30 days from the date of its filing.

7.4 The complaint can be submitted by e-mail to support@doktorpeptid.sk or at the Seller's registered office. Details are governed by the Complaints Procedure available at www.doktorpeptid.sk.

7.5 The warranty does not apply to deterioration in quality or changes in the goods caused by natural chemical decomposition, improper storage or handling by the Buyer, nor to normal differences between batches according to Article 5.

8. LIABILITY AND EXCLUSION OF LIABILITY

8.1 The products are intended solely for research and scientific purposes, not for human or animal consumption.

8.2 The Buyer is fully responsible for compliance with the laws of his country and the country of destination and for all consequences of using the products contrary to their intended purpose according to points 1.3 and 8.1.

8.3 To the extent permitted by law, the Seller is not liable for indirect or consequential property damage caused by the use of the products contrary to their intended purpose, incorrect storage or handling by the Buyer. This does not affect the Seller's liability, which cannot be excluded or limited by law, in particular liability for damage to life and health and liability for defects pursuant to Art. 7.

8.4 The seller reserves the right not to conclude a contract or to terminate the business relationship if there is reasonable suspicion of misuse of products or violation of legal regulations.

8.5 Subject to the provisions of clauses 1.5 and 1.6, the Buyer acknowledges that the Seller is not authorized to and does not provide any recommendations regarding the dosage, administration, use or effects of the products, and that all products are intended solely for research and scientific purposes within the meaning of clause 1.3.

9. ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES

9.1 The Consumer has the right to contact the Seller with a request for redress if he is not satisfied with the manner in which the complaint was handled or if he believes that the Seller has violated his rights.

9.2 If the Seller responds negatively to the request for redress or does not respond to it within 30 days from the date of its sending, the Consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity. The relevant entity is the Slovak Trade Inspection (www.soi.sk), or another authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The consumer may choose the alternative dispute resolution entity.

10. PROTECTION OF PERSONAL DATA

10.1 The processing of personal data is governed by the GDPR and Act No. 18/2018 Coll. on the Protection of Personal Data.

10.2 Detailed information on the processing of personal data is available in the Privacy Policy at www.doktorpeptid.sk.

11. CHANGES TO THE TERMS AND CONDITIONS

11.1 These terms and conditions are valid from June 2026.

11.2 The Seller reserves the right to change these Terms and Conditions at any time. Changes shall enter into force upon their publication on www.doktorpeptid.sk.

11.3 The change to the Terms and Conditions does not apply to contracts concluded before the change comes into effect; they are governed by the wording of the Terms and Conditions in force at the time of conclusion of the contract.

SELLER

Rastislav Kuric
Company ID: 55 167 390 | VAT number: 1128531041
Registered office: Dolné Rudiny 2956/8, 010 01 Žilina
Legal form: Individual - entrepreneur
E-mail: support@doktorpeptid.sk
Phone: +421 910 397 504

The seller is not a VAT payer.

DoktorPeptid — Premium peptides for scientific research. For scientific purposes only. Not intended for human consumption.